- Privacy Policy -


Respecting and protecting our customers’ privacy and personal data is important to RENIOK and its related companies (including all subsidiary and affiliate companies) (collectively, we or us). This Privacy Policy will help you understand how we collect, use and safeguard your personal data in our interactions with you.

The purpose of this policy on privacy and personal data protection (hereinafter the “Privacy Policy”) is to give you straightforward, clear and comprehensive information on how the data you provide to us is used, including the data we may acquire about you through various channels (store, customer service department, www.reniok.com, social media, apps, and events), whether it is shared with third parties, and the rights and options available to you for controlling your personal data and protecting your privacy.

 

TYPES OF DATA COLLECTED BY RENIOK

“Personal data” designates any information that identifies You, either directly (i.e. by your name) or indirectly (i.e. by using a customer number). In order to provide Us your personal data, You must be over the age of 18. The personal data that We collect directly from You may include information pertaining to:

- Your name and contact information

- Your purchases (online or in a store) and Your repair services

- Your requests to Our customer service department

  

PURPOSES FOR WHICH RENIOK USES YOUR DATA

As part of our interactions and depending on the context in which your data are collected, We are required to use your data to:
- Manage Your orders
- Manage Your online requests pertaining to RENIOK
- Manage Our website 
- Improve Our products and services


RENIOK does not routinely disclose Personal Information and except as otherwise set out in this Privacy Policy will not use or disclose any information about you without your consent, unless it is to be used for the following purposes:
to improve our understanding of your interests, concerns and preferences
to provide you with further information about changes to our website and service updates;
to record statistical data for marketing analysis
to communicate with you about account information, or customer service needs;
to better respond to your customer service inquiries or provide you with a service which you have requested; and/or
to arrange delivery of your ordered product at your request (including without limitation to call you or send text messages to you to keep you updated on the status of delivery).

We may contact you at the phone number, address and email address which you provide to us for the purposes listed above.
 

 

RECIPIENTS OF YOUR DATA

Your data are intended for the RENIOK departments that handle Your requests. We ensure that Your personal data is only accessible to people who are duly authorized and when needed for the purposes cited above. We do not share Your data with third parties for marketing purposes. When necessary, and whenever possible in a format that does not identify you directly, we may share Your information with:

Our trusted third-party service providers, including other entities in RENIOK in their capacity as subcontractor acting on Our directives and solely on Our behalf

For example, We entrust some services to third parties that deliver a product to You, service providers with payment and secure transaction platforms with fraud prevention, vendors that help Us coordinate Our events, suppliers of IT services, web marketing and public relations agencies, and vendors that assist Us with customer service.

Third parties in the event of a change in management for legal reasons or with Our prior consent. 

Personal data will also be shared with third party service providers, who will process it on our behalf for the purposes identified in this Privacy Policy. In particular, we use the following third party providers:

- Courier services;

- E-mail/SMS/MMS/Whatsapp/WeChat blasting services;

- Data storage and cloud service providers (for storage of your personal data and hosting of applications that process your personal data for the purposes identified in this policy);

- Marketing (including digital marketing) and website analytic agencies (for display of advertising materials on our Site and other websites that you may visit, and analysis of your online behaviour and usage of our Site – these agencies use cookies; please refer to our separate Cookies Policy for details)

We may also likely provide You the option of using your social media login information. In this case, be aware that You are sharing your profile information with Us. We would like to inform you that these social networks operate under their own privacy policies.

 

DIRECT MARKETING

We intend to use your Personal Information to send you information about our events, special offers and promotions on RENIOK products and services. 

  

PROTECTING YOUR PERSONAL INFORMATION

We will endeavour to take all reasonable steps to ensure your Personal Information is kept confidential and secure, and to take appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing. We are particularly mindful to ensure appropriate protection and security of our Information Systems. Specific tools allowing us to detect security breaches have been implemented. The implementation of such tools may incidentally entail access by our security services to personal data. This data will be collected and processed for the exclusive purpose of managing the security breach and, in accordance with the applicable data protection regulations.

For users of the Site, however, please note that due to the open nature of the Internet, we cannot guarantee that any of your Personal Information stored in our servers, or transmitted to or from a user, will be free from unauthorized access, and we disclaim any liability for any theft or loss of, unauthorized access or damage to, or interception of any data or communications. By using the Site, you acknowledge that you understand and agree to assume these risks.

We will not rent, trade, distribute or sell any Personal Information that you give us to any third party mentioned above unless we receive your prior consent.

 

CHANGES TO THIS PRIVATE POLICY

Our private practices will be continuously assessed against new technologies, business practices and our customers’ needs. As we update and diversify our services, our Privacy Policy may evolve. RENIOK reserves the right to change its Privacy Policy at any time and notify you by posting an updated version of the policy on the website. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change. Please check this page or send your request in writing to the attention of the for updates on our Private Policy periodically.

January 15, 2021 Version

 

 

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RENIOK reserves the right to change its Privacy Policy at any time and notify you by posting an updated version of the terms on the website. Should there be any dispute, RENIOK’s decision would be final.